Looks like Actinic are partnering with FeeFo - Talk About Selling

Darren · #1 14-10-2009, 11:27 AM

It would seem that relationship with feefo could be on the cards for v10 for customer reviews and feedback.

Having looked at the site and it displaying a minimum of £1 per feed back for small businesses i cant see it getting many takers. Unless actinic have got an amazing deal, which i doubt it could be a dead duck.

I might have got this all completely wrong but i doubt i am far from the mark

From FeeFo Website

Quote:

1. Feefo 50 - For micro business (turnover up to £1m p/a) Up to £50 per month.
Even as a micro business, you will have access to the full Feefo reporting tools and systems. The most you will pay in any calendar month is £50 (even if you receive 500 Feebs in a single month!) but if you receive fewer than 50 Feebs, you still only pay £1.00 for each piece of valuable customer feedback you receive.

2. Feefo 125 - for small business (turnover from £1m to £5m p/a) Up to £125 per month.
This package is based on you receiving up to 125 paid Feebs a month. In some of your quieter trading months, you may not actually get this many, so with our system, you pay less - again at £1.00 per Feeb - up to a maximum of £125 per month. If you get more, you still only pay the same amount.

3. Feefo 500 - For medium business (turnover from £5m to £45m p/a) Up to £500 per month.
As the name implies, with this package you pay for a maximum of 500 Feebs per month. Your business may be cyclical or seasonal and yet you still only pay a maximum fee of £500. You get the full power of the Feefo back end systems and guidance from our team of experts in implementation. £500. You get the full power of the Feefo back end systems and guidance from our team of experts in implementation.

4. Feefo Enterprise - For large business (turnover £45m+ p/a) Up to £3,750 per month.
Our super deluxe package that allows for a huge amount of feedback from your customers each month, with a maximum chargeable fee of only £3,750 (and of course no minimum). You will have full access to our mobilisation team to ensure a simple and seamless implementation.

Set up fees can be as little as one months fee, but this depends on how much help you need from our team. If you’re able to implement it all yourself, your set up fee could be very little, and again we have a maximum set up fee equivalent to six months fee.

acompton · #2 14-10-2009, 11:38 AM

Quote:

Originally Posted by Darren

micro business (turnover up to £1m p/a)

Sheesh! I wonder what that makes my business? What is smaller than micro?

Darren · #3 14-10-2009, 11:48 AM

its ok alan, i had to read it twice, it says upto £1m

Gabriel Crowe · #4 14-10-2009, 11:59 AM

Never heard of them?

Can anyone give me the lowdown on why they are good? their site does not give much info.

Gabriel Crowe · #5 14-10-2009, 12:01 PM

i feel sorry for codepath.

wait... andy from codepath, step to the fore and conquer this, i want to pay £10 per month for the same service

GrantG · #6 14-10-2009, 01:43 PM

Quote:

Originally Posted by Gabriel Crowe

i feel sorry for codepath.

wait... andy from codepath, step to the fore and conquer this, i want to pay £10 per month for the same service

Well...looks like this horrible news is all turning out to be true. I hope Actinic have managed to negotiate 99% off fees or virtually no Actinic store will end up using this

Codepath's integration works well for those who use it, Actinic usually tiptoe around 3rd party developers, not run amok through their garden - wonder why...

Ruralweb · #7 14-10-2009, 02:43 PM

A complete load of crap IMHO. You can do all that with Codepaths plugin and more - paying £1 for a feeback is very expensive.

Its all based on thier server so I suspect that if you ever stop paying or want to discontinue the service they will remove all your comments from your website as they will technically own them all together with the system to deliver them - they have you by the short and curlys.

If your using Actinic then Codepaths plugin is the way to go - Interspire has it all built in so no problem there.

dave_finlayson · #8 14-10-2009, 03:26 PM

Quote:

Originally Posted by Ruralweb

Its all based on thier server so I suspect that if you ever stop paying or want to discontinue the service they will remove all your comments from your website as they will technically own them all together with the system to deliver them - they have you by the short and curlys. .

This is presumably the same for the Codepath Plugin (on the assumption that 99.9% of the users have linux servers and are therefore hosting it with Codepath), alwwyas wondered that?

Anyway, not a feature I would want, or as has been said, would implement myself if I did want it

Ruralweb · #9 14-10-2009, 03:38 PM

Quote:

This is presumably the same for the Codepath Plugin

NO - the codepath system downloads the reviews from the server onto your PC, you can then amend, authorise etc and upload to Actinic.

If Andys server ever stopped then you would still have all your reviews in your copy of Actinic.

Another BIG difference is that Codepaths reviews are in clear on your page so they help with SEO in a big way.

I seem to remember something about Andy doing a version that ran on your own server????

dave_finlayson · #10 14-10-2009, 03:38 PM

Ah, clever Andy, neat indeed!

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The Following User Has Given a Goat Point to Gabriel Crowe For This Post:
GrantG (14-10-2009)