Looks like Actinic are partnering with FeeFo
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It would seem that relationship with feefo could be on the cards for v10 for customer reviews and feedback.
Having looked at the site and it displaying a minimum of £1 per feed back for small businesses i cant see it getting many takers. Unless actinic have got an amazing deal, which i doubt it could be a dead duck.
I might have got this all completely wrong but i doubt i am far from the mark
From FeeFo Website1. Feefo 50 - For micro business (turnover up to £1m p/a) Up to £50 per month.
Even as a micro business, you will have access to the full Feefo reporting tools and systems. The most you will pay in any calendar month is £50 (even if you receive 500 Feebs in a single month!) but if you receive fewer than 50 Feebs, you still only pay £1.00 for each piece of valuable customer feedback you receive.
2. Feefo 125 - for small business (turnover from £1m to £5m p/a) Up to £125 per month.
This package is based on you receiving up to 125 paid Feebs a month. In some of your quieter trading months, you may not actually get this many, so with our system, you pay less - again at £1.00 per Feeb - up to a maximum of £125 per month. If you get more, you still only pay the same amount.
3. Feefo 500 - For medium business (turnover from £5m to £45m p/a) Up to £500 per month.
As the name implies, with this package you pay for a maximum of 500 Feebs per month. Your business may be cyclical or seasonal and yet you still only pay a maximum fee of £500. You get the full power of the Feefo back end systems and guidance from our team of experts in implementation. £500. You get the full power of the Feefo back end systems and guidance from our team of experts in implementation.
4. Feefo Enterprise - For large business (turnover £45m+ p/a) Up to £3,750 per month.
Our super deluxe package that allows for a huge amount of feedback from your customers each month, with a maximum chargeable fee of only £3,750 (and of course no minimum). You will have full access to our mobilisation team to ensure a simple and seamless implementation.
Set up fees can be as little as one months fee, but this depends on how much help you need from our team. If you’re able to implement it all yourself, your set up fee could be very little, and again we have a maximum set up fee equivalent to six months fee. -
Never heard of them?
Can anyone give me the lowdown on why they are good? their site does not give much info. :suspicious: -
i feel sorry for codepath.
wait... andy from codepath, step to the fore and conquer this, i want to pay £10 per month for the same service ;) -
Gabriel Crowe said:i feel sorry for codepath.
wait... andy from codepath, step to the fore and conquer this, i want to pay £10 per month for the same service ;)
Well...looks like this horrible news is all turning out to be true. I hope Actinic have managed to negotiate 99% off fees or virtually no Actinic store will end up using this :ROFL:
Codepath's integration works well for those who use it, Actinic usually tiptoe around 3rd party developers, not run amok through their garden - wonder why... :eek: -
A complete load of crap IMHO. You can do all that with Codepaths plugin and more - paying £1 for a feeback is very expensive.
Its all based on thier server so I suspect that if you ever stop paying or want to discontinue the service they will remove all your comments from your website as they will technically own them all together with the system to deliver them - they have you by the short and curlys.
If your using Actinic then Codepaths plugin is the way to go - Interspire has it all built in so no problem there. -
Ruralweb said:Its all based on thier server so I suspect that if you ever stop paying or want to discontinue the service they will remove all your comments from your website as they will technically own them all together with the system to deliver them - they have you by the short and curlys. .
This is presumably the same for the Codepath Plugin (on the assumption that 99.9% of the users have linux servers and are therefore hosting it with Codepath), alwwyas wondered that?
Anyway, not a feature I would want, or as has been said, would implement myself if I did want it -
NO - the codepath system downloads the reviews from the server onto your PC, you can then amend, authorise etc and upload to Actinic.This is presumably the same for the Codepath Plugin
If Andys server ever stopped then you would still have all your reviews in your copy of Actinic.
Another BIG difference is that Codepaths reviews are in clear on your page so they help with SEO in a big way.
I seem to remember something about Andy doing a version that ran on your own server???? -
It seems to differ from the Codepath review software in that Codepaths software is used by the customer to rate a particular product whereas the Feefo product rates the website in general on 'Customer Service' and 'Products' along the lines of the ebay feedback system, the idea being to boost customer confidence, but unless Actinic have struck a remarkable deal where the cost is much much much much lower I would not be interested.
A couple of sites where you can see the Feefo product in action include http://www.ctshirts.co.uk/ and http://www.clifford-james.co.uk/ -
Codepaths can do the same as this as it works in two ways - the customer can click on the review button on the website and send in a review from the website as you describe but it can also send out emails to customers asking them to review the products they have recently purchased so it sounds pretty similar to me TBH but without the ability to review on the website - unless Ive missed something.
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Ruralweb said:
Another BIG difference is that Codepaths reviews are in clear on your page so they help with SEO in a big way.
I think this was what mal was implying, as to how google will use this i dont know, the google base star rating is flakey at best. You only have to look at the base help to see people complaining that it comes and goes all the time.
I have had star ratings in base on a couple of sites then it disappeared google dont seem to be interested or bothered in resolving it and simply duck out of offering a proper explaination.
So how this will fit into google or any other se i dont really know -
It's not 100% clear how google will get the reviews but initial indications are that they wil detect on page view type text.
Bing is using third party reviews from shopping websites but I don't see the addition of feefo will help as they are off page and google will not be able to get access and even if they do how will the coments link back to the product.
IMO the way codepath do it is the best at the moment. -
It's an area which has the potential to be open to abuse and tbh I think that it's already too late to make big advantage of reviews as they are already being abused so by the time you build up a reasonable level of them the algo will have changed again.
Most other carts have had review systems in them for several years now so it's a bit old hat and there will be bigger fish to catch soon. Having said that reviews are still worth it for the shopper if they are believable -
Gabriel Crowe said:i feel sorry for codepath.
wait... andy from codepath, step to the fore and conquer this, i want to pay £10 per month for the same service ;)
No reason why we wouldn't offer a pay-as-you-go option for those who prefer it that way. Just letting the dust settle for now. Shame you weren't there last Wednesday - was hoping to finally put a face to the name. -
Hi Andy
nice of you to join us, i will be honest i downloaded your review system just to have a nose, and even from the little bits i looked at it all seem to fit together nicely.
I also noticed your long post on the other forum, i need time to digest it, im bored of not getting any response to questions, Actinic seem to blank the question if they dont want to answer it or dont know how to.
IMHO your review system still seems to me to be the only real viable option, if i want a product review system then i want one that has some meaning to it. Feefo looks like a complete balls up with some stupid rating of red - and green + who is going to know that one red - means poor. A red - means stay the f**k away in my books. -
I've just read your comments on the other forum and they would be very welcome here.
I also noticed cb back peddling a bit when he said it will be interesting to see what happens when sites start to add feefo - implying that it had not be tested. I would have thought they would have tested it on a few sites before going live.
I would have liked to see actinic themselves using it on thier own site if they were that confident about it's capabilities. Even feefo themselves don't use it on thier own site - if they have all those happy customers then a few reviews should not be that hard to get. I always distrust people who don't use thier own product or the product they are promoting. -
There is a link on their home page to their own reviews (top right in the dark grey circle), although not a very large number of them and the dates seem to be in blocks with several months where no reviews where provided, although this could be for a number of reasons.
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Here's a few points, as originally raised in another forum, to clarify the main differences between Soapbox and Feefo...
Firstly, more choice for Actinic users can only be a good thing. I must also say that my knowledge of Feefo is limited at this stage (having spent only three hours at a desk since first hearing of it) so if any assertions or comparisons to Soapbox are inaccurate I am happy to stand corrected.
Product Reviews vs General / Service reviews
Soapbox is specifically a product review plug-in and does not cater for feedback about the vendor’s service as a whole or the website in general. It is purely about rating and reviewing specific products as we believed, like several others it would seem, that the two issues were quite different. We took the view that reviews about the service or site as a whole did not warrant management by a plug-in (in an on-site model) as they could be managed using traditional content management methods on a single page.
In addition, we also took the view that asking for a delivery service review at the same time as you ask for a product review had its drawbacks. In many cases, by the time you have sufficient exposure to the product to supply the latter, you have either already complained about, or lost your enthusiasm about the former. The period of time you allow before requesting product feedback is also wholly dependant on the product itself. You might make all the decisions about a product you are ever going to make just by opening the packaging in the case of a pair of cufflinks but might take several days or even weeks to fully evaluate a new golf club.
Product specific vs group specific reviews.
There are clearly advantages to both depending on the type of products you sell. You may want the benefit of a good review on one product to impact positively on similar products but it also holds true that as a consumer, it's no good seeing that 95% of users think your TV's (lets say) are the best when you end up with the one that’s overpriced and has a poor picture. The average quality of a range of products in your store does not necessarily reflect the quality of the product you are interested in buying.
Review Moderation
To me, un-moderated reviews are like performing without a safety net. More impressive if you get it right but put one foot wrong and there’s nothing but sharp rocks down there. Whilst we would strongly advise that constructive negative feedback is also uploaded to your store to give credibility to the positive reviews, moderation gives you the opportunity to remove spam, libellous or defamatory comment or simply to address customer concerns off-line before publishing a resolved issue. Whilst showing a negative review on your site can be used as a positive by subsequently posting your response and ultimately, evidence of the customer’s satisfaction, a negative review that is left unanswered even for a few hours can be very damaging regardless of its validity.
Also, much of the unwanted content that we have been told about by our customers has not been spam or genuinely aggrieved customers but unethical competitors seeking to undermine a product or a company. With a moderated approach you have the opportunity to communicate with the customer and validate their grievance before it is seen in open forum.
SEO
As well as instilling buyer confidence in your products, customer reviews of any kind should be a huge opportunity to improve a sites’ Search Engine Optimization. Soapbox reviews, whilst collected and stored on a server, appear as simple HTML text within the body of your product pages, not as an iFrame or on a third party-site, which we believe gives you the maximum benefit in this area with regard to dynamic content. Feefo may provide a benefit with regard to inbound links but it is open to endless debate as to which provides the greater benefit.
Pricing
Sopabox currently offers a fixed price solution regardless of how long you use the product or how much feedback you get. I believe (although have not seen the numbers confirmed) that Feefo is a 'pay-as-you-go' model. We have used both in the past and this really is a personal choice. As a result of this development we may offer a similar model if people prefer to have a very low cost startup and pay only in the event of a successful implementation.
__________________
Andy Barrow
Codepath Ltd
Actinic plug-ins and bespoke development
http://www.codepath.biz/actinic_plugins.htm -
Bloody hard to find - the ones I can see are just magazine write ups. Where are the reviews by actual users of the product which is what we are discussing - I would expect the feefo system to be ideal for this.There is a link on their home page to their own reviews (top right in the dark grey circle
Emails sent to every purchaser of the software and watch them flood in :eek: -
When I click on the link in the dark grey circle (top right) I link through to http://www.feefo.com/feefo/viewvendor.jsp?logon=www.feefo.com&internal=true which appear to me to be reviews from Feefo customers.
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I think Feefo works far better as a Customer Service rating/review product than for products and I also noticed that many sites don't have it for product reviews at all.
I can see that it is also a good way of getting feedback from customers on how best to improve your website.
It might be worth implementing for 6 months to get some feedback and then stop the service. Chris has stated that you would own the comments so potentially you could still use them in some way on a testimonials page or somethjing similar without any additional cost after 6 months (although whether that is of any use I am not sure) -
If your just lloking to get site feedback then http://www.kampyle.com is better IMO as it allows people to submit comments while they are actually using the site. Clients who use it pick up lots of little things that help improve thier site - they also get product reviews sent through it sometimes.
The clients I have that use it only use the free version -
I will take a look, I would mainly be interested in feedback from customers regarding the general service they received so I can correct anything we are doing wrong that might be discouraging customers from returning which might include poor packaging, slow delivery, poor website design or checkout flow, problems with the PSP, failure to respond to customer emails to their satisfaction, postage charges, etc.
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Darren said:Do you know i think i get more questions answered here than on the actinic forum, chris has obviously decided not to answer any of my questions, if i was not a cover subscriber i would have probably been banned by now :rolleyes:
You're wrong - I just got banned and have cover. Now to request a refund for Cover as supported is never warranted and outstanding issues have still not been fixed. -
dave_finlayson said:
The Community is for Actinic users - simply state that you aren't going to be using Actinic.
It works:cool: For all the wrong reasons though, as our company have two Actinic sites (ie. two individual purchases of the software) plus two Cover contracts. Only one site is currently being moved to Interspire - after we've seen how ISC performs, who knows - we may move the other site to Interspire, or keep it and upgrade to v10. -
GrantG said:Only one site is currently being moved to Interspire - after we've seen how ISC performs, who knows - we may move the other site to Interspire, or keep it and upgrade to v10.
Ditto, although I would imagine both will get moved eventually. Can't see me getting banned though, I never post these days. May start a fight with Mr G Mackie just to see if I can though! -
I still had developer cover when I was banned - they see the Actinic forum as FREE support and don't want anyone rocking the boat.
I feel sorry for anyone still posting answers over there - I bet there is still no replacement for Chris and Tracy despite the promices from Ben etc
How can they promote an indipendant review system when they edit posts and ban people who post comments about their software. :ROFL: -
I have to say if I had cover in place and was banned from the forum, I think I would be mightily unimpresed. Unless I had said something completely misleading or said something I shouldn't have about another user then I really don't see the need for banning people. Fair enough they need to protect their product but you have to take the rough with the smooth with a forum, much like the feedback system they are currently promoting!
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I think you should too, if there was a good reason then I think you would know about it already, put them on the spot and see what they say.
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Darren said:perhaps you should email chris and ask for justification of the ban? i have seen people get away with a lot more than that.
Here's a copy:
Grant,
This is to let you know that you have now been banned from the Actinic
Community.
The community is for Actinic users and you have clearly stated that you
aren't going to be using Actinic.
Regards,
XXXXX XXXXXXX
:rolleyes:PATHETIC.
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In this Discussion
- acompton July 2010
- Chunkford October 2009
- Darren July 2010
- dave_finlayson October 2009
- drounding July 2010
- Gabriel Crowe October 2009
- George October 2009
- Golf Tee Warehouse July 2010
- GrantG July 2010
- Mark H July 2010
- MoleEnd July 2010
- Parklife October 2009
- pinbrook October 2009
- PNAGames October 2009
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- webD December 2009
